Detailed report types: Communication

Comms summary

This report contains a summary of communications sent to user groups.

Data displayed

  • Organization
  • Week start
  • Week end
  • User group
  • Total group users
  • Messages sent
  • Unique read
  • Percentage of messages read
  • Percentage of users read

 

Message read status

Determine which users have read or not read messages by running this report.

Data displayed

  • Organization
  • Message
  • User id - unique identifier assigned to users
  • User
  • Groups - list of groups the user is assigned to
  • Email
  • Is Active?
  • Last Seen Date
  • Is read?
  • Read Date - date user read email
  • Clicked Date - date user clicked link embedded in email
  • Bounced Date - date email was not delivered to user

 

Notification summary

Determine which groups have read or not read notifications by running this report.

Data displayed

  • Organization
  • Date
  • User group name
  • Notification sent
  • Notification read  

 

Notifications engagement

This report shows the combined users interaction with notifications. 

Data displayed

  • Organization
  • Message - message contents
  • Date Sent
  • Notifications sent - number of notifications sent to users
  • Notifications read  

 

Notifications user engagement

Determine which user's have read or not read notifications by running this report.

Data displayed

  • Organization
  • Groups
  • User id - unique identifier assigned to users
  • Name
  • Email
  • Username
  • Is active
  • Notifications sent
  • Notifications read

Tip: Be aware that the percentage figure in the excel spreadsheet is displayed as a decimal. 

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